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JOB SUMMARY

A Treplus Community Director is responsible for overseeing all management activities for an active adult community. This role includes leasing, ensuring high occupancy rates, providing exceptional customer service, and maintaining compliance with all applicable regulations and standards. The ideal candidate will have a strong background in property management, exceptional sales and communication skills, as well as a passion for working with active adult communities.

KEY RESPONSIBILITIES

• Oversee leasing, from initial inquiry to move-in, ensuring occupancy and net operating income goals are being met, and/or exceeded.

• Manage daily operations of the property to ensure it is clean, well-maintained, and functions efficiently, conducting regular property inspections to identify and address any issues, consistent within the guidelines of the Treplus Standard Operating Procedures. 

• Build and maintain positive relationships with current and prospective residents, team members and vendors. 

• Address and resolve resident concerns and complaints in a professional and timely manner. 

• Ensure all maintenance requests are handled promptly and effectively. 

• Maintain accurate and up-to-date records of all property operations, including resident files, maintenance logs, and financial reports. 

• Prepare and manage the property’s budget and financials, including monitoring expenses and revenue, providing explanation for any variances. 

• Collect rent and other fees from residents, ensuring timely and accurate processing and collection.

• Work with Lifestyle Coordinator and the Ambassadors of Community Engagement to foster a vibrant community atmosphere by organizing and overseeing community events and activities.

• Schedule and coordinate staff work schedules and assignments.  

• Monitor market trends and competitor activities to identify opportunities for improvement and growth. Coordinate with Marketing Director to develop and execute marketing plans to attract prospective residents, including online listings, social media campaigns, and community outreach.

• Collaborate with local businesses and organizations to promote the community and generate referrals.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred.

• Minimum of 5-7 years of experience in property management, preferably in an active adult or senior living community.

• Proven track record of successful property management, including lease up, financial performance and resident satisfaction.

• Strong leadership and sales skills. 

• Excellent communication and interpersonal skills.

• Proficiency in property management software and Microsoft Office Suite.

• Knowledge of Fair Housing laws and regulations.

• Ability to work flexible hours, including weekends and holidays, as needed.  

PHYSICAL REQUIREMENTS

• Ability to walk, stand, and sit for extended periods

• Ability to lift and carry up to 25 pounds

• Ability to navigate and inspect all areas of the property, including stairs and outdoor spaces

JOB SUMMARY

A Treplus Multi-Site Associate Community Director is responsible for assisting the onsite teams in all management activities, for an active adult community. This role includes leasing, ensuring high occupancy rates, providing exceptional customer service, and maintaining compliance with all applicable regulations and standards. The ideal candidate will have a strong background in property management, exceptional sales and communication skills, as well as a passion for working with active adult communities. 

KEY RESPONSIBILITIES

• Assist in leasing, from initial inquiry to move-in, ensuring occupancy and net operating income goals are being met, and/or exceeded. 

• Manage daily operations of the property to ensure it is clean, well-maintained, and functions efficiently, conducting regular property inspections to identify and address any issues, consistent within the guidelines of the Treplus Standard Operating Procedures. 

• Build and maintain positive relationships with current and prospective residents, team members and vendors.  

• Address and resolve resident concerns and complaints in a professional and timely manner. 

• Ensure all maintenance requests are handled promptly and effectively. 

• Assist in the maintaining of accurate and up-to-date records of all property operations, including resident files, maintenance logs, and financial reports. 

• Collect rent and other fees from residents, ensuring timely and accurate processing and collection. 

• Assist Lifestyle Coordinator to foster a vibrant community atmosphere by organizing and overseeing community events and activities when needed. 

• Schedule and coordinate staff work schedules and assignments. 

• Assist in collaboration with local businesses and organizations to promote the community and generate referrals. 

QUALIFICATIONS 

• Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred. 

• Minimum of 5-7 years of experience in property management, preferably in an active adult or senior living community. 

• Proven track record of successful property management, including lease up, financial performance and resident satisfaction. 

• Strong leadership and sales skills. 

• Excellent communication and interpersonal skills. 

• Proficiency in property management software and Microsoft Office Suite. 

• Knowledge of Fair Housing laws and regulations. 

• Ability to work flexible hours, including weekends and holidays, as needed. 

 
PHYSICAL REQUIREMENTS

• Ability to walk, stand, and sit for extended periods. 

• Ability to lift and carry up to 25 pounds. 

• Ability to navigate and inspect all areas of the property, including stairs and outdoor spaces.